Shipping & DeliveryShipping & Delivery Policy

At Liveway, we believe the shopping experience continues beyond checkout. Our goal is to ensure that every order is prepared carefully and delivered through reliable shipping partners in a clear and organized process.

Order Processing

Once your order and payment have been successfully confirmed, our team begins preparing and reviewing the products before handing the shipment over to the courier.

Orders are generally processed within [1–2 business days].

Processing times may increase during sales, seasonal campaigns, holidays, or periods of high order volume.

Business days exclude public holidays and courier non-working days.

Estimated Delivery Times

Delivery times vary depending on your location and the courier serving your area.

Typical delivery estimates within Saudi Arabia are:

• Major cities: [2–4 business days]
• Other cities and regions: [3–7 business days]
• Remote areas may require additional delivery time.

These timeframes are estimates and may occasionally be affected by circumstances outside LAVOIE's direct control.

Shipping Fees

Shipping fees are calculated during checkout according to the delivery location, order value, and available shipping method.

When a Free Shipping promotion is available, eligible orders will automatically display the offer during checkout.

Certain remote areas or special delivery methods may not be included in free-shipping promotions.

Order Tracking

Once your order has been handed over to the courier, the available tracking details will be added to your order.

We recommend monitoring your tracking information and keeping the phone number associated with the order available for courier calls or delivery notifications.

Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• Valid mobile number
• City and region
• Delivery address
• Any additional location information required by the courier

Incorrect or incomplete information may result in delays or the shipment being returned.

If you notice an address error after placing your order, please contact us as soon as possible. We will attempt to update the information before the shipment is handed over to the courier whenever possible.

Delivery Delays

Occasional delays may occur due to weather conditions, seasonal demand, public holidays, courier operations, or other circumstances beyond our control.

If your shipment significantly exceeds the estimated delivery period, please contact us and our team will assist you in following up with the courier.

Failed Delivery Attempts

Please ensure that you are available through the phone number provided with your order.

If delivery cannot be completed because of unanswered calls, incorrect information, or refusal to receive the shipment, the order may be returned to LAVOIE.

Additional shipping charges may apply if the customer requests another delivery attempt.

Damaged Shipments

If the external package arrives visibly damaged, we recommend taking clear photos before opening it.

If you discover an issue with any product, please send us:

• Your order number
• Clear photos of the product
• Photos of the external packaging
• A short description of the issue

This information helps our team review the case and provide the appropriate solution.

Split Shipments

In some cases, products from a single order may be shipped separately depending on product availability or fulfillment requirements.

When this occurs, relevant shipping and tracking information will be updated accordingly.

Our Commitment

Our goal is to provide a smooth experience from product selection to final delivery.

If you have any questions regarding shipping, tracking, or the status of your order, the Livewayteam will be ready to assist you.