Frequently Asked Questions

Skincare & ProductsAre Qimma products authentic?

Yes all products at Qimma are 100 percent authentic and carefully selected from trusted suppliers.

Are the products suitable for all skin types?

We offer products suitable for oily dry sensitive and combination skin with clear usage guidance.

How do I choose the right product for my skin?

You can rely on product descriptions our educational blog or contact us for assistance.

Can I use multiple products together?

Yes but we recommend keeping routines simple and avoiding mixing strong active ingredients without proper knowledge.

Is makeup suitable for daily use?

Yes we offer products suitable for daily wear as well as special occasions with clear labeling.

Is makeup safe for sensitive skin?

We provide options for sensitive skin but always recommend patch testing before full use.

How long does order processing take?

Orders are processed shortly after confirmation and delivery time depends on location.

Do you ship to all areas?

We ship to most regions with shipping details shown during checkout.

How can I track my order?

You will receive order details and tracking information if available after purchase.

Can I return or exchange a product?

Yes according to our return and refund policy.

Can opened or used products be returned?

Opened or used products cannot be returned unless there is a manufacturing defect.

What payment methods are available?

We offer secure payment options displayed during checkout.

Is my personal data secure?

Yes we protect customer data in accordance with our privacy policy.

How can I contact you?

You can reach us through the contact channels listed on the website.

Do you provide pre and post purchase support?

Yes our team is available to assist you before and after purchase.